Tuesday, August 3, 2010

A resort of last resort

Why am I sitting at home at 11:30 pm instead of reading a book by the fire in a cabin? Well, I'm glad you asked.

The day started as planned - up at 8 and on the road by 10am. Car loaded, bags packed and anticipation riding high. Great Mexican lunch on Buchanan Lake (Emily ordered nachos - classic(see other post)). While Carla and I shared cheese enchiladas with cheese sauce. As I told the waitress, you can't get enough cheese.

Anyway, back on the road for the 2.5 hour drive to the Frio River. On the way, we made jokes like "What if the river is dry?" Surely rivers don't dry up.

We finally make it to our destination - River Rim Resort. Oh the sound of it, RIVER - nice, cool and refreshing. RIM - a vista of the Hill Country. Resort - pampered.

Here is where the story unravels.

1. "The resort is $250 a night." Hmmm, my confirmation says $200. The lady proceeds to tell me that "it is never $200 a night." So, let's look at the webpage - $210 a night peak.....this is TUESDAY.

Clarence - don't worry. An extra $150 for three nights will be ok...(Clarence is soft).

2. "The pool is an extra $10 per person." Hmmm, where was that on the website? Nope, not listed.

Clarence - Calm down, there is a river. Who needs a pool?

3. "Your cabin is not at this property it is down the road."

Clarence - Get in touch with Jack.

4. We drive the half mile to the "cabin" (actually an old house)and found it had not been cleaned by the staff. To make matters worse, the "romantic fire pit" was a circle of old rocks (full of empty beer cans). The family Bar-B-Que area was a rusty old oil drum. And the house smelled like cat urine - no offense to urine.

Jack - Get in the car.

Had the drive back to the office taken more than 5 minutes, there would have been bloodshed (you know I was packing heat).

Jack - Go take care of this.

Jack storms into the office. "We will not be staying at your "resort." This is totally unacceptable." Don't be rude Jack. They still have your credit card. "We are not at all satisfied with the situation." Full refund. Good job Jack.

Back to the car. Back home.

And yes, the river did have water.

No Regrets.

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